Refund policy

Exchange & Return Policy - HEXA

At Hexa, customer satisfaction is our priority, and we strive to provide high-quality products and excellent service.

Please note that we do not offer refunds at this time. However, we are happy to facilitate exchanges under the following conditions:

• If you receive a wrong, defective, or damaged item, we will replace it with the correct product free of charge within 7 days of delivery.

• If you wish to exchange an item for a different size or color, you may request an exchange within 7 days of receiving your order, subject to stock availability.

To request an exchange, please contact us via WhatsApp at +92 319 9089202 and provide your order details along with a brief description of the issue.

Our support team will assist you throughout the process and work to resolve your request as quickly as possible.